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CASE STUDY
Introduction of a client and supplier management system

Operational > Introduction of a client and supplier management system

Cheryl.W
Published 6 months ago

Diagnosing the need for better client and supplier management and processes first came from taking a broad view across all departments and identifying where processes and data capture fell short for an integrated approach.  I brought stakeholders together from each business area enabling a full scope to be drawn up of system requirements this involved operations, commercial, finance, product and technical teams.

Introducing a client and supplier management system significantly enhanced the company’s processes, data handling, and overall business operations. The following key deliverables highlight the tangible benefits of this implementation:

  • Streamlined Procurement Processes: The system has streamlined procurement processes, making it easier to manage vendor relationships, track spending, and identify potential savings.
  • Enhanced Client Services Management: The system improved client services management by centralising customer information, enabling better communication, and facilitating prompt issue resolution.
  • Accurate Data Capture and Tracking: The system has facilitated accurate data capture and tracking, providing a comprehensive overview of client information, supplier relationships, and data dependencies.
  • Transparent Business Risk Visibility: The system provides transparent business risk visibility, allowing for proactive management of potential disruptions or data loss.
  • Cost Savings through Duplicate Data Identification: The system has identified and eliminated duplicate data, resulting in significant cost savings from third-party suppliers.

In summary, the implementation of a client and supplier management system was transformative of the company’s operations, enhancing efficiency, risk management, and overall business performance. The system has proven its value in streamlining procurement, improving client services, capturing accurate data, and identifying cost-saving opportunities.